Need help?
Asseto is a privacy-first net worth and expense tracker for iPhone. If something is not working, email us at [email protected]. Keep the message simple and mention the problem you faced.
Common issues
These are the main things users usually need help with.
Backup and restore
Open Settings, then Backup & Data. You can save a backup file or restore from one you already have.
Notifications
If reminders are not showing, check notification permission in iPhone Settings and reopen the app once.
Biometric lock
If Face ID or Touch ID is not working, make sure biometrics are set up on your iPhone and enabled for Asseto.
Wrong number or missing entry
Check the selected profile, holding details, and recent changes. If it still looks wrong, send a screenshot in your email.
Before you email
These small details help us understand the issue faster.
Tell us what happened
Mention which screen you were on and what you tried to do.
Share your device details
Include your iPhone model, iOS version, and app version if possible.
Add a screenshot if needed
A screenshot helps for UI issues. Avoid sending anything very sensitive.
FAQ
How do I contact support?
Email [email protected].
Can I restore data from a backup?
Yes. Open Settings, go to Backup & Data, then choose Restore from JSON and select your backup file.
Does Asseto require an online account?
No account is required to use the app's core tracking experience. Asseto is designed around local, on-device financial record keeping.
What if a number looks incorrect?
First verify the selected owner/profile and the saved transaction details. If the issue remains, send a description and screenshot to support.